Privacy Policy

At Grid Web Agency ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Request a free website preview
• Subscribe to our newsletter
• Communicate with us via email

This information may include:

• Name
• Email address
• Business name
• Website URL
• Project details and requirements

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address (anonymized)
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Device information

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Deliver the services you request
• Send you project updates and communications
• Improve our website and services
• Analyze website usage and trends
• Protect against fraudulent or unauthorized activity

3. Cookies and Tracking Technologies

3.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us understand how you use our site and improve your experience.

3.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics, Microsoft Clarity).
• Preference Cookies: Remember your settings and preferences.

3.3 Managing Cookies

You can control cookies through your browser settings. You can also use our cookie consent banner to accept or decline non-essential cookies. Note that disabling cookies may affect website functionality.

4. Third-Party Services

We use the following third-party services:

• Google Analytics: For website analytics (anonymized IP)
• Microsoft Clarity: For user behavior analysis
• FormSubmit: For processing contact form submissions

These services have their own privacy policies governing their use of your information.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With your consent
• To comply with legal obligations
• To protect our rights and safety
• With service providers who assist in our operations (under confidentiality agreements)

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure hosting infrastructure
• Limited access to personal data
• Regular security assessments

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restriction: Request limited processing of your data
• Portability: Request transfer of your data
• Objection: Object to processing of your data

To exercise these rights, please contact us at the email address below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions are typically retained for up to 3 years.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: contact@gridwebagency.com
• Website: gridwebagency.com